Helping families in need

Volunteer Safety

If you are involved in making collections and/or deliveries on behalf of Bromley Brighter Beginnings always put the safety of yourself and your children first and take note of the following important points:

  • Parents are the primary beneficiaries of our work; we do not deliver services directly to children. Volunteers will sometimes come into contact with children but their parent should always be present. It is absolutely essential that you are not alone with a child you do not know at any point.
  • Referrals come from professional people but you will need to speak to the intended recipient of the items to arrange when to deliver them. Please use your mobile phone rather than your landline and do not give out any personal information. In the case of women living in domestic violence refuges, we are only allowed to deal with the refuge officers, and may only attend a refuge when an officer is present.
  • For the safety of the women and children concerned, please remember that the location of domestic violence refuges is strictly confidential.
  • With collections please exercise caution at all times unless you know the person who is donating the items. Bear in mind that the offer may have come from someone unknown to our organisation via the internet. As with deliveries, do not enter the house of someone you do not know. If you are invited in, it is perfectly acceptable to explain that you are not allowed to enter their premises.
  • Trust your instincts and if anything does not seem right, it is better to leave without having made the collection or delivery, than to take any risks.
  • Please avoid taking your children with you when attending the home of someone you have not met previously.
  • It is advisable to leave details with someone else when you are going to a home you have not visited previously. Always take your mobile phone with you and keep in switched on.
  • Do not become friendly with any of the recipients of items. However much you may wish to help someone, please remember that we are providing a practical support service rather than emotional assistance. If you have any concerns about the well-being of a recipient of our services, please contact Emma Martin (07944 136735) or Helen Gardner (07940 574286) immediately. If you are unable to speak to either of them, please contact the health professional who made the initial referral and explain your concerns.
  • Although your contact with anyone donating or receiving items is likely to be limited, if at any time you witness anything that could be a sign of child abuse please report your concerns to Emma Martin (07944 136735) or Helen Gardner (07940 574286) immediately. If you are unable to speak to either of them, please contact Social Services (details below). If you are seriously concerned about a child’s immediate safety, dial 999.
  • If you attend the Big Yellow storage room, please help to keep the room organised and a safe environment for other volunteers to use. A step ladder is provided so you can reach all items safely.

Thank you

Last updated 5/11/2013


How to contact Social Services if you have concerns about a child:

Contact the Children’s referral and assessment team at the Civic Centre and ask to speak to the duty social worker: 020 8461 7373 / 7379 / 7404 / 7309 / 7026.

There is also an email address you can use:

Outside of office hours and at weekends/public holidays call 020 8464 4848. 

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